Use Flows to Track Unread Emails on Cases in Salesforce
In this post we will see how to track or check Unread Emails or New Emails on Cases in Salesforce. This will help users working on Case Management or Service Cloud to keep a track of Cases on which new Emails are received from customers and needs their attention. Users can easily Check if a Case has New or Unread Email even from List Views directly using this approach.
